Butch® is pleased to offer our customers personal guidance on any questions you may have regarding shipping and returns. Please contact us at email@example.com
Butch® endeavours to dispatch all orders on the next business day after they are placed. While we have a strict protocol in place to ensure our website inventory matches our warehouse inventory, we cannot guarantee that the item you purchase will be available at the moment you place your order. In the event that an item ordered is unavailable, we will contact you as soon as possible and offer a refund, substitution, or information on delay times to your shipment. In the event that multiple items are ordered and any of those items are out of stock, we will ship the in stock item(s) immediately and contact you to offer a refund, substitution or waiting period for the out of stock item(s)
Butch® dispatches all orders via Australia post and delivery times are estimated to take between 3-5 business days Australia-wide. However, during peak trading period we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion. If you have an urgent shipment please contact us at firstname.lastname@example.org prior to placing your order so we can advise if there are any foreseeable delays.
We will always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but Butch will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery.
If you have further enquiries you can contact our team by emailing email@example.com.
I love Butch® and I love freebies. How can I get free shipping?
All Butch orders over $100 ship free in Australia. Think of it as an incentive to warm your buns with Butch, more of the time. Every day of the week, ideally.
Will Butch® be available to burly men outside Australia?
We do love an exotic accent. And we’re working on sending Butch® overseas, but it hasn’t happened just yet. Follow us on Instagram or Facebook and we’ll keep you ‘posted’.
I’m impatient. How quickly can you get my order out the door?
Generally, we prefer things slow and gentle. But when it comes to getting Butch orders out into the world, we go as hard and fast as we can. Except in exceptional circumstances, all orders placed are shipped the very next business day.
Because everyone wants a piece of Butch® during the holiday season, we might not get through every order on the next business day. But we promise it’s worth the wait.
Do you have a Butch® method for working out shipping costs?
We don’t work them out, actually. When it comes to shipping, Australia post is in control. We don’t set the rates, and we don’t mark them up, either. You’re paying for fast, safe delivery of your Butch goods. And we reckon it’s a fair price to pay.
I’m all hot under the collar and want to know if my order was successful. How can I tell?
You will receive a charming order confirmation email, so check your inbox. If you haven’t received it, or think something prevented you finishing (like when you accidentally think of your mum at the wrong moment), reach out to firstname.lastname@example.org and we’ll take a look.