(All Prices Are In Australian Dollars)
Domestic Shipping Guide (Australia)
|Shipping Service||Cost/Qualifier||Transit Time|
|Standard Shipping||AUD $5||3-5 Business Days|
|Express Shipping||AUD $10||1-2 Business Days|
|Free Standard Shipping||Orders over AUD $100||3-5 Business Days|
|Free Standard Shipping||All Multi-packs||3-5 Business Days|
International Shipping Guide
|Shipping Service||Zone||Transit Time||Cost|
|Standard Shipping||1 (Oceania)||5-7 Business Days||Calculated according to weight at checkout.|
|Standard Shipping||2 (Asia Pacific)||Up to 3 weeks||Calculated according to weight at checkout.|
|Standard Shipping||3 (Western Europe)||Up to 5 weeks||Calculated according to weight at checkout.|
|Standard Shipping||4 (North America)||Up to 5 weeks||Calculated according to weight at checkout.|
|Standard Shipping||5 (Rest Of The World)||Up to 5 weeks||Calculated according to weight at checkout.|
Butch® is pleased to offer our customers personal guidance on any questions you may have regarding shipping and returns. Please contact us at email@example.com
Butch endeavours to dispatch all domestic orders on the next business day after they are placed. While we have a strict protocol in place to ensure our website inventory matches our warehouse inventory, we cannot guarantee that the item you purchase will be available at the moment you place your order. In the event that an item ordered is unavailable, we will contact you as soon as possible and offer a refund, substitution, or information on delay times to your shipment. In the event that multiple items are ordered and any of those items are out of stock, we will ship the in stock item(s) immediately and contact you to offer a refund, substitution or waiting period for the out of stock item(s)
Butch® dispatches all domestic orders via Australia post and delivery times are estimated to take between 5-7 business days Australia-wide. However, during peak trading period we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion. If you have an urgent shipment please contact us at firstname.lastname@example.org prior to placing your order so we can advise if there are any foreseeable delays.
We will always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but Butch will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery.
International Shipping (Delays Due To Covid-19 Pandemic)
International Orders will be processed and shipped via DHL. International shipments will be dispatched on Monday and Thursday every week.
International postal deliveries have been severely impacted by the global Covid-19 pandemic. There are significant delays due to a reduction in air freight capacity, up to 90% local government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.
Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of Covid-19, such as split shifts and a reduction in operating delivery days.
We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.
Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.
Orders placed between Monday and Wednesday will be shipped out on Thursday and orders placed between Thursday and Sunday will be shipped out on Monday. However, during peak trading period we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion. If you have an urgent shipment please contact us at email@example.com prior to placing your order so we can advise if there are any foreseeable delays.
Import taxes, duties and charges
Orders Shipped to the United States will not incur any duties, additional import fees or additional taxes.
For all other countries, import taxes, duties and charges are at the cost of the customer.
Please check your governments import fees and taxing before placing orders.
Country Accepts P.O Box Addresses Only
Orders for these destinations will not be processed by Butch if no P.O Box is in the address:
- Papua New Guinea
- Saudi Arabia
- United Arab Emirates
Royal Mail Customers
Royal Mail charges import VAT and duty on items over GBP 15. This fee is the responsibility of our British customers.
- Please check and double check that your address is correct. Include all street numbers, unit numbers, floors & company names where applicable. If an order is returned to us for an incorrect shipping address, the re-posting fee is AUD $20 to cover the return shipping we are charged as well as the cost to resend.
- Transit times quoted are in business days and exclude local public holidays.
- Transit times quoted are estimates based on historical performances are subject to change without prior notice.
- Any delay at the destination country is beyond the control of DHL. Delivery to areas outside major cities, or where your item is dutiable or held at customs may take longer.
If you have further enquiries you can contact our team by emailing firstname.lastname@example.org.
I love Butch and I love freebies. How can I get free shipping?
All Butch orders over AUD $100 ship free worldwide. Think of it as an incentive to warm your buns with Butch, more of the time. Every day of the week, ideally. We also offer Free Standard Shipping in Australia for all Multipack orders.
Will Butch be available to burly men outside Australia?
We do love an exotic accent. Commencing August 5th 2019, we're coming. Everywhere!
I’m impatient. How quickly can you get my order out the door?
Generally, we prefer things slow and gentle. But when it comes to getting Butch orders out into the world, we go as hard and fast as we can. Except in exceptional circumstances, all orders placed are shipped the very next business day in Australia. International orders are shipped every Monday and Thursday.
Because everyone wants a piece of Butch® during the holiday season, we might not get through every order on the next business day. But we promise it’s worth the wait.
Do you have a Butch method for working out shipping costs?
We don’t work them out, actually. When it comes to shipping, Australia post is in control for domestic shipping and DHL for international shipping. We don’t set the rates, and we don’t mark them up, either. You’re paying for fast, safe delivery of your Butch goods. And we reckon it’s a fair price to pay.
I’m all hot under the collar and want to know if my order was successful. How can I tell?
You will receive a charming order confirmation email, so check your inbox or junk mail. If you haven’t received it, or think something prevented you finishing (like when you accidentally think of your mum at the wrong moment), reach out to email@example.com and we’ll take a look.