Returns and Refunds

Please choose carefully when you purchase products from our store. Due to the nature of the products we sell, we cannot offer refunds or exchanges for change of mind.

We will happily exchange or refund any faulty goods within 30 days of the date of purchase, provided the goods are accompanied by proof of purchase and are not damaged by misuse or neglect.

To return a faulty item, please send us an email at returns@butch.life. We will then give you instructions on how best to return it so that we can process your refund or exchange. 

My desired Butch product playing is playing hard to get (i.e. it’s out of stock). What can I do?

We prefer to keep things intimate here at Butch. That’s why we design a new collection in limited numbers once a year. Which means when products are out of stock, they’re likely gone for good. Occasionally, we’ll do a second (and final) release, so stay tuned to our social media pages: @butchsociety on Instagram and Facebook. Or just keep pressing refresh on butch.life for the next few weeks. You might get lucky.

My product rubbed me the wrong way (i.e. it had a fault). Can I get a refund?

For sure. Our quality control is tighter than your glute muscles after a few squats (whether at the gym or getting something out of the fridge). But of course, if there’s a fault, we’ll refund or swap it if you let us know within 30 days – as long as you have your receipt, and you give the product back in the same Butch condition as it arrived.

If you found a fault, drop us a line at returns@butch.life and we’ll help you out.

I changed my mind on the order I just placed – my bad. What can I do?

If it was just moments ago, we won’t have sent it yet. Get in touch and we can refund the purchase and delivery costs before it leaves our mighty hands.

Unfortunately, once it’s gone, we don’t have the speed to chase down the postie, so the opportunity to cancel the order has passed.

I decided I’m more of a free-baller after all. Can I get a refund?

Would you be happy to hear that your brand-new Butch undies have been sliding around someone else’s privates? We wouldn’t do it to you. Which means no refunds or exchanges if you simply change your mind.

Turns out the product I ordered is already cupping someone else’s privates. What happens now?

We try really hard to keep our online store updated, but mistakes happen (usually when the lights are dimmed), so if you ordered something we don’t have, you’ll get to choose an alternative, or a refund. Lights on, crisis averted.

Is there any guarantee that Butch will cover my arse for the foreseeable future?

You bet. All Butch garments come with a burly 5-year warranty on the workmanship, as long as you have proof of purchase. This warranty does not extend to general wear and tear (or those unwashable stains). But we’re confident you could squat, thrust and grind for years and not damage these bad boys. 

Who picks up the bill for postage in an exchange?

When it’s our error, we do. For example, when your item is faulty, or not as ordered. We can’t imagine anyone changing their mind once they’ve put our bad boys on yours… but just to be clear, we can’t take purchases back. No one wants them after they’ve hugged your junk.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and included tracking delivery. Unfortunately we cannot accept responsibility for any problems occurring in transit with the products you’re returning to us.

Hold up, I received the wrong product. What do I do?

No one is as perfect as that ringlet in the middle of your big, broad chest. Which means sometimes mistakes happen. If you received the wrong item, send your order number, name, address and order details to help@butch.life, and tell us whether you’d like it to be rectified or refunded.

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