- Customer Service Systems
- Customer Order Processing Systems
A “Device” is any computer used to access the Butch® Services, including without limitation a desktop, laptop, mobile phone, tablet, or other electronic device.
Information You Provide To Us
We collect the following information:
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Websites. Such content includes any Personal Information or other sensitive information that you choose to include.
Account and Profile Information:
We collect other data that you submit to our Websites or as you participate in any interactive features of the Butch® Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a Butch® product could be submitted to our Customer Service Department or posted in our public forums. Any information, including Personal Information that you submit to our Websites could be visible to the public unless submitted to a secure area in the Website.
Information We Collect From Your Use Of Butch® Services
As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve Butch® Services for individual customers.
Analytics Information from Website:
We and our analytics provider collect and store analytics information when you use our Websites and Services to help us improve our products and services.
Analytics Information Derived from Content:
Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of products and promotional assets that users are most interested in.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
Cookies and Other Tracking Technologies:
Information We Collect From Other Sources
Information From Third Party Services:
How We Use Information We Collect
When you shop with Butch®, the personal information we use may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date Of Birth
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from Butch® I.e. couriers and local postal delivery services (who we arrange to deliver goods to you on our behalf)
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
- To customise future shopping for you and improve our store.
General Uses. We use the information we collect about you for a variety of purposes, including to:
- Enable you to access and use Butch Services, including uploading, downloading, collaborating on and sharing Content;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below under “Your Choices”;
- Process and deliver contest or sweepstakes entries and rewards;
- Monitor and analyse trends, usage, and activities in connection with Butch Services and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to Butch Services, and other illegal activities;
- Personalise Butch Services, including by providing content, features, or advertisements that match your interests, language and preferences;
- Enable you to communicate, collaborate, and share Content with users you designate; and
- For other purposes about which we notify you.
Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose.
Information Sharing And Disclosure
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
When you use Butch® Services, Content you provide will be displayed back to you. Certain features of Butch® Services allow you to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you make public.
Access by Butch® Customer Services and the Butch® IT system administrators:
You should be aware that the administrator of your instance of Butch® Services may be able to:
- access information in and about your Butch Services account;
- disclose, restrict, or access information that you have provided or that is made available to you when using your Butch® Services account, including your Content; and
- Control how your Butch Services account may be accessed or deleted.
Our Websites offer publicly accessible community services such as blogs and customer comments. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. Service Providers, Business Partners and Others: We work with a third party service provider (shopify) to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. This third party may have access to or process your Information as part of providing those services for us. Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Butch’s products and services, (d) to protect Butch®, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We may share or transfer your information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Aggregated or Anonymized Data:
We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
With Your Consent:
We will share your personal information with third parties when we have your consent to do so.
Information We Do Not Share
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
Data Storage, Transfer And Security
Butch® hosts data with the hosting service provider Shopify. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on Shopify’s systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any passively-collected Personal Information you choose to store in Websites or Services are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or Service, the data is encrypted using industry standard SSL (HTTPS).
You may opt out of receiving promotional communications from Butch by using the unsubscribe link within each email, updating your email preferences at www.butch.life, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Butch Services.
Accessing And Updating Your Information
You can access and amend some of the information we keep about you through your account settings.
Contacting This Website:
If you have any questions about this Statement, the practices of Butch with respect to personal information or your dealings with this Web site, you can contact us at email@example.com
Access To Your Personal Information And Complaints Procedure
1.1 Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
1.2 Generally, subject to the exceptions of APP 12.3, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested.?
You may make a request by contacting our Customer Service Team at firstname.lastname@example.org
1.3 We take those steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 1.2 above.
1.4 To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our Customer Service Team. We will endeavor to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
Compliance With Privacy Laws And Regulations
You agree not to use the Butch Services in a manner that would violate laws protecting an individual’s privacy rights, health or financial data, including the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA) and the Gramm-Leach-Bliley Act and its implementing regulations, the Privacy Rule and the Safeguards Rule.
Our Policy Towards Children
Butch Services are not directed to individuals under 15. We do not knowingly collect Personal Information from children under 15. If we become aware that a child under 15 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.
Butch® Websites, Customer Service Systems and Customer Order Processing Systems.
Any information or data that you upload, submit, post, create, transmit, store or display in an Butch Service.
Downloadable Products and Content:
Butch’s downloadable content and mobile applications, including Add-ons created by Butch that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through www.butch.life
Information that may be used to readily identify or contact you as an individual person, such as| name, address, email address, or phone number. Personal Information does not include information that has been anonymised such that it does not allow for the ready identification of specific individuals.
Butch’s websites, including but not limited to butch.life and any related websites, sub-domains and pages.